Privacy policy
Lumen Skin AB ("we", "us") is the data controller for the personal information you provide when you shop or create an account. This page summarises what we collect, why we need it, and the rights you have under the GDPR.
What we collect
- Account data: email, name, phone, and preferred language.
- Order data: shipping and billing addresses, items ordered, and payment confirmation (we do not see or store your card details — those live with Stripe).
- Usage data: anonymised analytics events used to improve the storefront experience.
How we use it
We use your data to fulfil orders, handle returns, send transactional emails (order confirmation, shipping updates), and — with your consent — product news. Order records are retained for seven years in line with Swedish accounting law.
Your rights
You can request a copy or the erasure of your personal data at any time. Account holders can trigger erasure from their account settings; orders are pseudonymised rather than deleted to comply with retention requirements. Contact us to exercise any GDPR right.
Questions?
Email us at privacy@lumen.example and we'll get back to you within 30 days, as required by the GDPR.